This document (as well as any document referred to herein) is intended to define the terms of use of this website (www.pigs.gr) and the contractual relationship between the company Protypis Omilos Olitismos Pigi O.E. (hereinafter referred to as the "Company" or "we") and purchasers of any product (hereinafter referred to as "you"/"your" or "Customer") for the purchase of products through this website (hereinafter the "Terms").
Before entering the online store and browsing our website, we invite you to consult these Terms, the Cookies Policy and the Privacy Protection Policy (both hereinafter collectively referred to as the "Privacy Policy"). The use of this website and the ordering and acquisition of a product through it implies the full and unreserved acceptance of these terms. If you do not agree with these terms, you must refrain from using the website and from any transaction with it, otherwise continuing to browse implies acceptance of both the terms and their possible modifications.
The Company reserves the right to unilaterally modify or renew the terms of use of the website, sale of any product, withdrawal of any product, removal or processing of any material or content on this website at any time and it is your responsibility to inform yourself at regular intervals and in each case before his tour on individual pages and/or categories of the website. It is clarified that the change of terms does not affect orders that you have already placed.
For any questions regarding the Terms of Use and Purchases or the Privacy Policy you can contact us by phone at 2311 272803 or by sending an email to [email protected].
The Company to which the website belongs www.iwrite.gr and which proceeds with the sale of books through it is the Standard Source Culture Group O.E. with headquarters in Thessaloniki, Filippou street no. 49 Tax ID number: 099145693 / DOU D' Thessaloniki. No. G.E.MI. 14511635000 tel: 2311 272803, email: [email protected]
The Company is committed to the completeness and validity of the information listed on the website, as much as refers to the existence of the essential characteristics described as the case may be for each book available, subject to any technical errors, which have escaped notice or occurred unintentionally or due to any interruptions in the operation of the website due to force majeure.
The information contained in these Terms, the presentation of the products and the details contained in this website do not constitute an offer to you to enter into a sales contract but an invitation for information.
To place an order through the online store you must add the products you are interested in to the "basket" and fill in and submit the special Order Form. Before submitting and completing the order (checkout), you receive through a special link knowledge of the terms of use and the terms concerning the purchase of the products you wish to acquire and then choose to activate the relevant icon (indicator) "I have read and accept the Terms of Use and purchases". At this point, you will be prompted to press the button "Payment Authorization".
You will then receive an e-mail from us confirming receipt of your order ("Order Confirmation"). Please note that this does not mean that your order has been accepted, as this constitutes an offer from you to us of the goods ordered and a statement of acceptance of all charges described in the order. All orders are subject to acceptance by us and such acceptance will be confirmed by sending you an e-mail confirming that the product has been dispatched. (“Shipment Confirmation”). From this point, the Agreement between us is concluded. The Contract will only apply to the products whose shipment we have confirmed in the Shipment Confirmation.
To purchase products, you can create an account on the Website, however products can also be purchased on behalf of an unregistered "User", i.e. without creating account (Buy Products as a Guest). With this purchase method, you will only be asked for basic information to process your order. Once the purchase is processed, you will have the option to register as a user or continue as an unregistered user. If you are a registered user, the record of all your orders is available in the "My Account" field.
You also have the possibility to order the products you wish to buy by phone or email. In these cases, you agree that you have been informed and accept all of the present terms of use and purchases, the special terms of sale, the total cost of the order as well as the shipping and delivery arrangements for the products. In order to complete the order process, you will be required to provide certain information, more specifically your e-mail address, first name, last name, order shipping address and mobile phone number, as well as the name of the recipient of the order.
Regarding the availability of the products, you are informed through the indications on the page of each product on the website. We reserve the right to the availability of its products if they are not available at the time of the order.
In the event of supply difficulties or out-of-stock products, we will inform you about similar products of the same or similar quality and price that you can order. If you do not wish to order such similar products, we will refund the original purchase price for the unavailable product in the same manner as payment was made at the time of purchase.
In the event that you wish to pay the price of the products by card from those mentioned above, the corresponding amount will be reserved and received by the Company. If you choose the above payment method, you confirm that the card belongs to you, that you accept that you are subject to a check of the validity of the data and approval by the issuer of your card and that we are not responsible for the case that the card is not accepted and for this reason subsequently it is not possible to send the ordered products.
We inform you that credit card transactions on the website are carried out using the ALPHA BANK payment system (Alpha e-Commerce) which ensures the security of the transaction, with the most modern and certified encryption systems. No card or transaction details are stored on the website, only the reference to the transaction that was made. Your card details will be encrypted in the context of its secure use and payment processing.
specifically:
I. Payment by credit or debit card:
In the event that you wish to pay the price of the products by card from those mentioned above, the corresponding amount will be reserved and received by the Company. If you choose the above payment method, you confirm that the card belongs to you, that you accept that you are subject to a check of the validity of the data and approval by the issuer of your card and that we are not responsible for the case that the card is not accepted and for this reason subsequently it is not possible to send the ordered products.
We inform you that credit card transactions on the website are carried out using the ALPHA BANK payment system (Alpha e-Commerce) which ensures the security of the transaction, with the most modern and certified encryption systems. No card or transaction details are stored on the website, only the reference to the transaction that was made. Your card details will be encrypted in the context of its secure use and payment processing.
II. Payment via Paypal:
You have the possibility to pay the amount of the products through the Paypal payment system, in accordance with the more specific conditions defined for payment by the above system. In any case, the use of this payment method requires you to have created an account in accordance with the specifics defined by PAYPAL. If payment is made via PayPal, the amount will be charged upon confirmation of your order.
III. Payment by cash on delivery:
a. In the event that you wish to pay the price by cash on delivery, then you must pay the amount due (€2,40 per delivery) to the authorized employee of the cooperating Courier Company, to the specified delivery address.
b. When choosing cash on delivery as a method of payment, you should take into account that the payment in cash may not exceed the specified amount permitted by law.
IV.Payment by deposit/transfer to a bank account.
In the event that you wish to pay the price by depositing into a bank account, then you can deposit the relevant amount into the following accounts:
| BANK | ACCOUNT | IBAN |
| NATIONAL | 443/440146-81 | GR780110443000004434401468 |
| ALPHA | 717-00-2320-0022317 | GR7201407170717002320002317 |
| PIRAEUS | GR9301712150006215147131087 |
You should then send a copy of the deposit slip for the order amount, which should include your name and order number to [email protected].
In case you choose the payment by depositing the amount to a bank account, you will have to deposit the amount of the order within a period of two (2) calendar days from the day you ship the product order otherwise the order will be cancelled.
- In any case, the start of the process of sending the order in the case of depositing the amount in a bank account is conditional upon the prior deposit of the amount on your part in accordance with the above.
- It should be noted that the time of completion and appearance of the bank transfer may vary depending on the Bank (usually 2-3 working days). Any charges when making bank transfers concern the banking institutions and not the Company.
- In case of sending the payment from another bank, you should select "orderer's expenses" so that the amount transferred is exactly the amount of your order
The delivery of the products will be made through the cooperating Courier Company to the delivery address you have indicated in the relevant field of the order details.
The order will be delivered on working days and hours (from Monday to Friday between 10:00 - 15:30) within 1 to 3 working days from the date of placing the order (for hard-to-reach areas your order can be delivered in up to 5 working days days). It will be accompanied by the appropriate tax document, in which the price of the product, shipping costs and VAT are indicated. In the case of an order containing more than one product, it will not be shipped until it is complete.
Alternatively, you can also pick up your order from the offices of the publisher, 49 Filippou Street in Thessaloniki and 15 Koletti Street in Athens, without any additional shipping costs.
Subject to the provisions of clause 5 above regarding product availability and subject to exceptional circumstances, we will make every effort to complete your order for the product(s) listed on the Dispatch Confirmation within of the calculated time period displayed when you choose a payment method, and in any case within 30 days at the latest from the date of the Order Confirmation.
However, delays may occur in cases such as adapting the products to the customer's requirements, depending on the delivery area or in unforeseen circumstances. If for any reason we are unable to meet the delivery date, we will notify you and offer you the option of either continuing with the purchase by setting a new delivery date from us, or canceling the order with a full refund.
For the purposes of these Terms, “delivery” shall be deemed to have been completed once the Courier has delivered the products to you or a third party designated by you, other than the carrier, and the respective recipient has obtained physical possession or control of the products, which will be evidenced by the signature of the proof of receipt of the order at the agreed delivery address. It is the responsibility of the recipient to check the product upon delivery and make any claims or complaints that could be justified or refuse the package if it is likely to have been opened or if it appears to have been damaged.
In the event that delivery is not possible on the first day, due to your absence, the courier company will stick a sticker in a prominent place at the entrance of the house or place you have indicated during the ordering process, with information on what you will have to do to receive it.
If, after the lapse ten (10) calendar days from the moment your order is available for delivery, that order has not yet been delivered for reasons not attributable to us, we will consider that you wish to cancel the Contract and the Contract will be deemed to have expired. As a result of the termination of the Contract, we will refund to you any payment received from you, including delivery costs (except for any additional delivery costs incurred where you have chosen a delivery method other than the basic method offered by us) as long as as soon as possible and in any case within fourteen calendar (14) days from the date on which the Agreement has expired.
Liability for the products passes to you once you or a third party you designate, other than the carrier, has acquired physical possession or control of the products. Ownership of the products passes to you either on our receipt in full of all sums due in respect of the products, including delivery charges, or on delivery (as set out in condition 7 above) if this occurs later from collection.
10.1 Returns of Defective Products
In the event that you consider that the product you ordered does not comply, at the time of its delivery, with the terms of the Agreement, you should contact us immediately, and at the latest within three (3) calendar days from the delivery of the product to inform us of the existence of the defect. Please inspect the product carefully before removing any attached labels and before discarding any original packaging.
This update, which must include the product and its defect, should be sent to the company's email (info@pigs.gr). Alternatively, you can contact us by phone at 2311 272803 and we will give you instructions for further actions.
It should be within seven (7) calendar days from the delivery of the product to the offices of the publisher in Thessaloniki, Filippou 49, 54631, or Athens, Koletti 15 in Exarchia, 10681, in the condition you received it, together with all the documents that accompanied the product (e.g. e.g. Retail) and its complete original packaging (box, nylon, foam, etc.) which should not have tears, wear and tear, and include all the contents of the original packaging (e.g. e.g. any attached labels, all individual parts of the product, instructions for use, specification sheet, any other document that may accompany the products, etc.) and the original purchase document, in order to check the product and determine the defect you have reported.
After the return of the products, the defect that you have reported is checked and you are then contacted within three (3) calendar days from the date of its receipt, regarding the results of the audit. We note that products that are found not to present a problem and do not deviate from the product specifications (as presented on the website) will not be accepted as defective.
Returns of defective products will be accepted if the product was defective when it was delivered to you and the defect you reported is verified. Return will not be accepted if the product is returned damaged or incomplete. In the event that the product does not meet the aforementioned conditions, the price will not be refunded and we will inform you in writing, by e-mail or by any other suitable means. The product will be shipped to you at your own expense.
Once the defect is found, we will notify you in writing, by email or by any other convenient means, and at your option we may:
- to replace the product with another, similar, new product or if this product is no longer available with a similar product of the same or equivalent quality and price. In this case, the shipping costs of the new product (sent to replace the defective one) are fully covered by the Company.
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- cancel the transaction and refund the price you paid. In case of cancellation of the transaction, the refund of the initial purchase (including shipping costs) is made using the same method as the payment made during the purchase.
The refund of the original purchase is made using the same method as the payment at the time of purchase, unless you expressly express to us your wish for the refund to be made by some other means. In particular: In the event that during the initial transaction you had selected the "cash on delivery", you will need to indicate a bank account for us to pay the money. In the event that, during the initial transaction, you had selected the “payment by deposit to a bank account" (bank transfer) , the refund will be made by bank transfer (reverse bank transfer) to your account. In case you have chosen the charge credit or debit card you, we are obliged, once we have collected the price from the Bank, to inform the Bank of the cancellation of the transaction and the Bank will take any prescribed action. Following this information, we bear no responsibility for the time and method of execution of the offsetting, which is regulated by the contract drawn up between you and the issuing bank.
A refund or replacement of the product will be made as soon as possible and, in any case, within fourteen (14) calendar days from the day we confirm to you that you are entitled to a refund or replacement of the defective product.
The information or personal data you provide to us is subject to processing in accordance with the Personal Data Protection Policy. By using this website you consent to the processing of such information and data and you represent that all information and data you provide to us is true and accurate.
You must correctly and accurately fill in your first/surname, e-mail address, postal address and/or other contact information. You also agree that we may use this information to contact you as necessary. If you don't give us all the information we need, we can't process your order.
In order to use the website and subsequently in any kind of transaction, you guarantee that you are over 18 years old and that you have legal capacity to enter into binding contracts, otherwise you are required to refrain from any action related to the above.
The users of the website agree that they will not use it and the online store to send, publish, send by e-mail or transmit in other ways any Content that is illegal, harmful, threatening, offensive, annoying, libelous, defamatory, vulgar, obscene, libelous, is a violation of another's privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted according to the law or contractual or management relationships (such as inside information, proprietary and confidential information acquired or disclosed as part of business relationships or covered in confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party, contains software viruses or any other codes, files or programs; which have p is designed with the purpose of interrupting, causing damage, destroying or preventing the operation of any computer software or hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties in any way and any content is used to collect or storage of users' personal data.
For your safe browsing on the "Website" you have the obligation to have the appropriate technical equipment and you accept that we bear no responsibility for any damage that may occur to your computer or any other device or to its contents due to your browsing on the website or downloading content contained in it or similar material from another website to which this website refers.
The Company guarantees timely information to end consumers about their unavailability. Our online store is not responsible for any technical problems that may occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also, the Company has no responsibility for acts or omissions of third parties and especially unauthorized interventions by third parties in products and/or services and/or information available through it.
We will also not be liable or responsible for any failure to perform or delay in performing any of our obligations under a Contract caused by events beyond our reasonable control (Force Majeure Event). An event of Force Majeure is considered any act, event, failure to perform, omission or accident that is not subject to our reasonable control and specifically includes (but is not limited to) the following: Strikes, counter-strikes or other union actions. Social unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (whether or not declared) or threat or preparation for war. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. Inability to use railways, ships, aeroplanes, motor vehicles or other public or private means of transport. Inability to use public or private telecommunications networks. Acts, ordinances, laws, regulations or governmental restrictions. Any strike, breakdown or accident of the ferry and postal services or other means of transport. The performance of our obligations under any Contract shall be deemed to be suspended for the period during which the Force Majeure Event lasts and the time for the performance of our obligations shall be extended for a period equal to the duration of such period. We will use all reasonable efforts to end the Force Majeure Event or to find a solution to enable us to fulfill our obligations under the Contract despite the Force Majeure Event.
All intellectual and/or industrial property rights in relation to the content as a whole and/or individual elements of the website belong exclusively to the Company or to third parties contractually associated with it in accordance with current legislation and are protected according to the relevant provisions of Greek law , European law and international conventions. The concept of website content includes e.g. indicative and not limited to trademarks, logos, texts, images, photographs, articles, company names, product names and the way they are arranged and presented, data, etc.
The commercial and/or financial exploitation, copying, reproduction, dissemination, disposal, transmission or the use of these in any way is expressly prohibited, in any way and in particular through actions, such as e.g. including but not limited to reproducing it, selling or extracting data, etc.
The use of this material is permitted by you only for personal use and always in accordance with the present terms of use without this use creating in your favor any form of intellectual / or industrial property right against the Company.
The use of our website as well as the Contracts for the purchase of products through it are governed by Greek law. Any dispute arising out of or related to the use of the website or these Agreements shall be subject to the non-exclusive jurisdiction of the Greek courts. If you are contracting as a consumer, this clause in no way affects your statutory rights.
Last Updated: March 2020