The Five Keys

The ultimate work manual for professional relationships

Have you ever wondered what might be going on behind the scenes of a business that makes it run smoothly? This ground-breaking manual gives you a complete picture to take off relationships inside and outside the work environment.

We use the hospitality industry as a backdrop for our discussion because it is inherently labor intensive.  Our audience is both the casual visitor (that is, someone who has stayed at a hotel and wondered what might be going on behind the scenes), as well as the active professional in the world's booming hospitality industry.

We spend most of our adult lives at work, where we have most of our friends and by extension our relationships. Humans are by nature social creatures. Organizations by their very nature are human constructs. Most of us have a psychological need for a sense of belonging. The "need to belong" is one of the five universal truths or basic human needs that people seek.

We present a 'way of thinking', a system or method called Six Sigma, which, among other things, forces us to focus on facts rather than just intuition and to think critically. Using the system correctly, it can be a catalyst for effective change, developing exceptional skills and a winning attitude.

Successful organizations add value by focusing on executing the right strategies and having goals with a purpose. We highlight a proven core strategy, which is to put people first and customers second. We also show how "human-centered organizations" have a better chance of success and survival. To this end, we propose five key strategies (hence the book's title) along with a management strategy or style we call "symbiotic leadership."